FREQUENTLY ASKED QUESTIONS
PATIENT FREQUENTLY ASKED QUESTIONS
Will I be in pain or discomfort?
You may feel some discomfort during the process depending on what you are detoxing from, the length of time you have been using the substances and any health issues you may have, however we will treat all of your symptoms and keep you as comfortable as possible during the entire process as we are a full medical detox facility.
Patient comfort is paramount. Our medical protocols are designed to keep patients safe and comfortable. All protocols were designed by our medical director who has over 20 years experience in the detox field. Our protocols, coupled with our high end facility provides an oasis where patients can heal and recovery in comfort.
How long will the detox take?
A typical detox can range from 3 to 7 days yet some substances such as Methadone will require a longer time to safely taper.
What can I expect (can I smoke, what type of other patients will I be placed with, will I be treated with dignity and respect)?
All of our patients are treated as family with care, compassion and respect as this can be a challenging time for many.
We treat all patients 18 years and older as addiction or dependence does not discriminate.
We have a comfortable outside area for our smoking or vape patients and often time patients use the area to simply enjoy the beautiful weather and socialize.
Will my surroundings be clean and comfortable?
All of our rooms are very clean, private and have their own restrooms for personal comfort. In addition, our linens and towels are upscale, high quality and we also provide luxury robes.
Can I keep my phone and work? How disruptive will detox be to my normal life. What amenities do you offer? Do you allow visitation?
We allow you to keep your cell phones, computes, iPads….anything that you may need to continue working if necessary or simply to stay in touch with your support system and loved ones while you are in our care.
We also have visitation which we encourage so you have that additional continued comfort that can provide more ease through the entire process.
We offer two very upscale private suites for the executives who need to continue working while in our care and prefer that over our other private accommodations.
Additionally, we have a craft/computer room for patients to utilize and a group room where patients have the opportunity to go to group or use the room to relax.
How will I be detoxed and will you provide medication to reduce discomfort or help me sleep?
We are a full medical detox facility. Our job is to keep our patients safe and comfortable during the process. We address all patient needs and potential side effects they may experience including sleep disturbances, anxiety, nausea, aches etc.
Are any of our staff in recovery?
Many of our highly trained staff members are in recovery so they understand what the patients are going through and are very empathetic.
Do I have to share a room?
All of our patient rooms and restrooms are private and we also offer two executive suites which include recliners, larger beds, a full length desk/work area and a personal mini refrigerator.
Do you have a blackout period or can I have visitors?
We do not have any completed blackout periods for our patients, we actually encourage healthy outside support from family and friends who will be a positive influence and support the patients to continue moving forward in their recovery once the successful detox has been completed.
Will you bill my insurance? What is the cost?
We accept most insurance and have private pay rates that are competitive.
We are happy to bill your insurance for you, we are In Network with Blue Cross Blue Shield, however we accept all insurance excluding state insurance which is AHCCCS and Medicare. Please reach out to our admissions staff to discuss private pay pricing.
WE ACCEPT INSURANCE
We accept most private insurance. We are in-network with Blue Cross Blue Shield.